Client Consultant Manager, Retirement Division

Company:	Prudential Retirement Company Profile \| Current Opportunities (1)
Job Location(s):	Cedar Rapids, Davenport, Des Moines, Dubuque, Waterloo
Special Notes/Instructions:	Please apply via our website at jobs.prudential.com job id CS00077
Employment Term:	Regular
Employment Type	Full Time
Hours per Week:	40
Work Hours (i.e. shift):	8:00 a.m. - 4:30 p.m.
Start Date:	September 2010
Starting Salary Range:	$60-80K Base Salary plus bonus
Salary/Benefit Notes:	Prudential offers a competitive base salary with generous bonus potential. Benefit coverage begins on day 1. Competitive Health, Dental and Vision programs. PTO, Tuition Reimbursement, Cash Balance Plan, 401(k), Employee Stock Purchase Program, Flexibility, and many other great benefits.
Required Education:	Bachelor's Degree
Required Experience:	3 years
Related Categories:	Management and Supervision, Insurance - Management, Finance - Management

Position Description:

Manages team of client consultants in order to deliver client satisfaction and financial advisor satisfaction
Ensures development of Client Consultants with their relationship with plan sponsors and financial advisors
Selects, trains, evaluates, coaches and counsels employees. Administers human resources policies and procedures
Sets performance goals and standards and ensures that they are met
Achieves profitable growth
Escalates issues as needed
Ensures employees understand how the work they do impacts the Division strategy
Leads Client Consultants within the Defined Contribution, Defined Benefit and Non-Qualified business in developing and executing proactive, creative, contact initiatives intended to identify and satisfy client needs
Leads team to meet reference, retention, and profitability goals as set by the segment
Manages day-to-day activities of staff responsible for maintaining and enhancing existing client relationships
Participates in client visits, participant meetings and finals presentations on and off site, as needed
Implements continuous process improvements
Partners with overall management team to provide high client satisfaction and retention
Partners with other client-facing management staff to ensure consistent client-servicing practices
Manages budget and staff appropriately
May be responsible for preferred financial advisor relationships
Works on or leads special projects, as assigned

Requirements:

Bachelor's Degree or related business experience
Minimum of 3 years experience working in Retirement Services, Financial Services or related industry
Minimum of 1 year of supervisory or management experience strongly preferred
Strong verbal and written communication skills
Demonstrated expertise in customer service
Proven leadership skills
Proven ability to recognize trends and identify corrective actions
Knowledge of capacity, staffing, and expense management
Proven ability to re-engineer workflows/processes to improve cost/service results
Financial Industry Regulatory Authority (FINRA) Series 6, 63, 26 or able to obtain within 120 days of employment