IT Student Support Center Assistant (BBC)
North Miami, FL 
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Posted 4 days ago
Job Description
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Job Opening ID
531067
Location
Biscayne Bay Campus
Full/Part Time
Close Date
07/21/2024
Regular/Temporary
Job ID
531067
Location
Biscayne Bay Campus
Full/Part Time
Regular/Temporary
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About FIU

Florida International University is classified by Carnegie as a R1: Doctoral Universities - Highest Research Activity and recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers 196 bachelor's, master's and doctoral programs in fields such as engineering, computer science, international relations, architecture, law and medicine. As one of South Florida's anchor institutions, FIU contributes almost $9 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU@I-75, and the Miami Beach Urban Studios. FIU's Medina Aquarius Program houses the Aquarius Reef Base, a unique underwater research facility in the Florida Keys. FIU also supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visit http://www.fiu.edu/.

Job Summary

The Division of Information Technology (DoIT) department is currently recruiting for an Student IT Assistant to join their team of professionals. This professional will serve the university community with technology - related issues. We offer this service by way of a walk-up service in both the MMC and BBC main libraries and in a call center.

The representative will be responsible for, but not limited to:

  • Interacting directly with student/faculty/staff/alumni/vendors
  • Troubleshooting technical problems
  • Disseminating information
  • Logging these interactions within the Service Management Systems (ServiceNow)
Minimum Qualifications
  • Requires prior completion of FIU Service Excellence training or completion within first 30 days.
  • Ability to provide superior customer service.
  • Ability to troubleshoot basic wireless network issues on various operating systems.
  • Ability to troubleshoot basic Microsoft Office Suit applications (Outlook, Word, Excel, etc.).
  • Ability to work in a team setting.
  • Ability to take direction and work independently as needed.
  • Ability to maintain confidentiality when dealing with highly sensitive information.
  • Keen attention to detail.
  • Strong communication skills (written and verbal).
Job Category

Student Assistant

Student Disclosure
  • Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
  • During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
  • Upon graduating, student employment must end.
Work Schedule

8:00AM to 12:00AM

20 hours a week, hours will vary

May work nights and weekends.

Advertised Salary

$12.00/hour - $13.00/hour

Pre-Employment Requirements

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Duties:

Yes or No

Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required)No

Will this role be in the Center for Children and Families (CCF) or the Childrens' Creative Learning Center (CCLC)?

No

Will this role be part of a university-sponsored summer camp or afterschool program? (Those providing services in Camps will require DCF Clearance at a cost)

No

Will this role require entering any K-12 schools? (Those providing services in K-12 Schools will require MDCPS/BCPS Clearance at a cost.)

No

Will this role have direct access to cash, checks, gift cards, credit cards, debit cards, or make and receive payments?

No

Will this role conduct IT related functions, e.g. IT Technician, Data Analyst, Application Developer, etc.?

Yes

Will this role require driving of a university-owned motor vehicle (including golf cart and other utility vehicles)?

No

Will this role travel with Athletics teams to events?

No

Will the role be in a special trust/sensitive location?

No

Will this role be in the Office of the Registrar, Office of Financial Aid, or One Stop?

No

Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only)

No

Will this role perform or support research? (Mark No if this is a Graduate Assistant contract (GA, RA, TA))

No

How To Apply

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest.

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12 am of the close date.

How To Apply

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process.

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12 am of the close date.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Education
Bachelor's Degree
Required Experience
Open
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